Shipping policy

At WOOF, we believe every order should arrive with the same care and attention that goes into selecting our products. We are committed to providing a smooth, reliable, and transparent delivery experience from checkout to your doorstep.

Shipping Costs

Shipping rates are calculated automatically at checkout based on your delivery location, order size, and available shipping method.

Add your items to the cart and enter your shipping address to view the exact shipping cost before completing your purchase.

Where We Ship

We offer shipping to customers in many destinations worldwide.

Shipping availability may vary by country or region. Available delivery options will be displayed at checkout.

Order Processing

Orders are typically processed within 1–3 business days.

During weekends, public holidays, promotional events, or periods of high demand, processing may take slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking information whenever available.

Estimated Delivery

Most orders are delivered within approximately:

7–15 business days after dispatch

Delivery times are estimates and may vary depending on destination, customs clearance, local carrier operations, weather conditions, holidays, or circumstances outside our control.

Order Tracking

Once your order has shipped, tracking details will be sent to the email address provided at checkout, where tracking is available.

Please allow up to 48 hours for tracking information to update after dispatch.

Multiple Delivery Addresses

Each order can be delivered to one shipping address only.

If you would like products delivered to different addresses, please place separate orders for each destination.

PO Boxes & Military Addresses

Delivery to PO Boxes may be available depending on the destination and shipping carrier.

At this time, we are unable to guarantee delivery to APO/FPO military addresses.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

We recommend contacting your local customs authority if you require further information regarding potential import charges.

Incorrect Shipping Information

Please ensure that your shipping address and contact information are accurate before completing your order.

If you notice an error, contact us as soon as possible. Once an order has been processed or dispatched, we may be unable to modify the delivery information.

Delayed Deliveries

While we make every effort to ensure timely delivery, occasional delays may occur due to customs processing, carrier disruptions, weather conditions, holidays, or other circumstances beyond our control.

If your order is taking longer than expected, please contact our customer care team and we will be happy to assist you.

Our Commitment

At WOOF, your satisfaction is important to us.

We carefully manage each order to provide a smooth and dependable shopping experience. If you have any questions regarding your shipment, our customer care team is always here to help.

Customer Care: [Your Support Email]